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Error: ‘Cancelled by preauth callback’ when viewing void transactions

Our transactions are showing as void, and an error: Cancelled by preauth callback appears.

Written by Alex McGowan
Updated over a week ago

If you’ve specified a pre-auth callback in your API call, or pre-configured it as a requirement on your installation, the API posts a callback to the endpoint specified with a payload before completing the transaction.

Your callback handler requires logic applied to read the callback and issue a response to either proceed or cancel the transaction.

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