Touch Tone
Touch Tone is a hosted IVR for self-service telephone payments. The payer enters card details using their phone keypad (DTMF) in response to recorded prompts.
CallSecure
CallSecure is invoked by a contact centre agent. The agent captures all identification and reference data, along with the amount to be paid, before transferring the call to CallSecure, where the payer again enters card details using DTMF from their phone keypad.
This excludes the agent and the call centre from PCI scope, as they no longer hear or handle card data.
Factsheet
The factsheet takes you through the following:
Subject Matter
The Product
The Data
The Rights of the Individual
Access Control & Auditing
Product Security
Physical & Network Security/Storage
About the Mobile App
Exit Arrangements
Data Flow
Network Diagram
Cookie Information
Schedule 1 – Sub Processors